Please ensure you provide a detailed delivery address (street number is required). Otherwise our customer service team will notify you. This may delay shipping.
When your items are shipped out, you should receive notification from us via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, its okay. Contact us and we'll fix it!
If you need more detailed information, please send us an email at service@customordersite.com and we'll help you out!
Delivery Requirements
Please check the package carefully upon receipt. If you find any damage or missing, please contact us immediately and provide relevant proof within 24 hours.
If you haven't received your order within 30 business days of receiving your shipping confirmation email, please contact us at service@customordersite.com with your name and order number, and we will look into it for you.
After-sales Service
If the product is damaged or missing due to transportation problems, we will provide refund services according to the specific circumstances. Please contact our customer service team in time.
Duty-free, including sales tax.
All products offered are tax-free, including sales tax. This means that you will not be charged additional sales tax fees at the time of purchase.
We recommend that you review the tax information displayed during the checkout process to understand the exact tax amount of your purchase. If you have any additional questions or concerns about taxes, please feel free to contact our customer support team who will be happy to assist you.
Please note that this tax policy is subject to change based on updates or amendments to state and local tax laws. We appreciate your understanding and cooperation in complying with applicable tax regulations.
Customs fees and taxes are also included in the product.
Please note that duties and taxes are included in your total purchase price. The determination and assessment of duties and taxes are the responsibility of the customs authorities of the destination country. While these charges may not always apply, they are calculated based on the value of your order and the duty-free threshold for importing goods in the destination country, if applicable.
If the package is refused, the recipient is responsible for any costs associated with the return. Refunds for refused international shipments will be issued after deducting the fees.
Please note that any delays related to customs clearance are beyond our control. We recommend that you contact your local customs authorities to check the status of your package or to inquire whether your shipment may have been detained.
If you have any other questions, please contact us and we will do our best to help you out.
